Got Questions?
Frequently Asked Questions
Everything you need to know about selling your device to Laptops Buyers — quotes, shipping, payment, data security, and more.
19 answers5 topics
8 questions
General
Quotes, cancellations, and how our buyback process works.
Simply visit our website, select your device model and condition, receive an instant quote, and bring it to our store or schedule a pickup.
If the device condition doesn't match your description, we'll send a revised quote via email. Reject it and we'll return your device for free with tracking.
Absolutely. You can call us at 301-478-7621 to get a quote from our agent.
Absolutely. If you haven't shipped your device, you don't need to cancel. However, if you have already shipped your device, then you will have to call or email us.
Yes, we offer bulk buyback and liquidation services for businesses looking to sell multiple devices.
Our pricing is based on the model, condition, market demand, and current resale value.
We don't offer direct trade-ins, but you can sell your device and use the proceeds toward a new purchase.
All sales are final once the transaction is complete.
4 questions
Devices
What we accept — laptops, phones, tablets, and damaged gear.
We purchase a wide range of electronics, including laptops, smartphones, tablets, MacBooks, iPhones, desktops, gaming consoles, and more. We also buy broken or damaged devices.
Yes, we accept non-functional or damaged devices. However, the final offer will depend on the extent of the damage.
We do not purchase devices that are iCloud-locked, Google FRP-locked, or reported as stolen.
No, but including accessories may increase your offer.
3 questions
Data & Privacy
Privacy, secure wipes, and preparing your device for sale.
We reformat all hard drives, but we recommend erasing any confidential information before sending your device.
We perform a secure data wipe on all devices we receive.
Yes, we recommend performing a factory reset and logging out of all accounts before selling your device.
2 questions
Payment
PayPal, Venmo, CashApp, Zelle, and how fast you get paid.
Once we receive your device, we verify its condition. If everything is accurate as you described, we send your money via PayPal, Venmo, CashApp, or Zelle within 24 hours.
We offer instant cash payments once your device condition has been verified.
2 questions
Shipping & Drop-off
Drop-off, local pickup, and shipping your device to us.
Yes. If you live in the DMV area, you can bring your device to our center and get paid on the spot.
Yes! If you live within 10 miles of our location, or you have a large quantity of devices to sell, we can arrange a pickup time.
Still have questions?
We're here to help
Call us at 202-790-2928 or start your quote online — free shipping, fast payment, any condition accepted.
